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Wins Follow Awareness.
These rules are spelled out in the Casino Palace Terms and Conditions. Before you deposit C$, read them to make sure you understand the verification steps, when you can withdraw your money, and any restrictions that may apply to your Canadian. In order to keep your balance safe and make sure you get the right offers, you must read and agree to these terms.
Welcome offers, wagering requirements, and who can claim bonuses at Casino Palace are all spelled out in the bonus terms. These terms tell you how the bonus works, who can claim it, and what needs to happen before you can cash out any bonus-related winnings.
By reading these terms and conditions ahead of time, you can avoid common problems like having your bonus taken away or your withdrawal being held up. Before you sign up for a promotion, make sure you read the fine print and carefully consider the bonus amount, minimum deposit, wagering requirements, and any game restrictions. Instead of assuming that a bonus will work without any limits, it is safer to play with real money if any part isn't clear.
Welcome deals are usually only available to a player once, and they are usually tied to their first deposit. One common type of bonus is a matched deposit bonus, like a bonus of up to C$200 when you deposit at least C$20.
There may be free spins as part of some welcome packages. These spins usually come with their own rules, like a maximum win limit or a shorter time period during which they can be used. In most cases, you need to open a single account, give accurate information about yourself, and make a deposit that meets the minimum amount needed to qualify. Once you have an account and then try to claim a welcome offer, the casino may not give you the bonus and count your play as normal. People, households, IP addresses, devices, or payment methods are only eligible for one welcome bonus. Offer only valid for new customers; old or duplicate accounts may not work.
Get the bonus during the promotion period, and you might have to opt in to get it. If you're playing from Canada, keep in mind that your eligibility may depend on what's available in your area. Some promotions can only be used in certain places, and players from certain Canadian may not be able to participate if they don't follow the rules for regulations or payments.
The way wagering requirements work is that they tell you how much you have to bet before you can cash out any bonus winnings. A lot of the time, they are given as a multiple of the bonus amount, the deposit amount, or the bonus amount plus the deposit. For instance, if you get a C$100 bonus and have to wager it 35 times, you would have to wager C$3500 before you can cash out the bonus-related balance.
Some games are more helpful than others. Most of the time, slots count for 100%, while table games may count for less or not at all. There are times when live dealer games may not count toward wagering. Make sure you know the contribution rate before you play roulette, blackjack, or other similar games so that your wagering progress doesn't move too slowly.
Bonuses usually have an end date. Any remaining bonus and winnings may be taken away if wagering is not finished by the deadline. There may also be a maximum amount that can be taken out of bonus winnings in some promotions, for example C$500.
Should you ask for a withdrawal, you may lose any balance above that limit.
You should know that Casino Palace can take away a bonus or winnings if the game is deemed unfair. This could mean using multiple accounts, trying to use game features to lower your risk, or betting outside of what is allowed while a bonus is active. A lot of bonus terms also set a maximum bet size while the bonus is being wagered. For example, C$5 per spin or hand is a limit. Going over it could mean that the bonus is canceled and winnings are changed. If you used a welcome bonus, Casino Palace may ask for proof of your identity before letting you withdraw your money.
If the information doesn't match or if the casino finds two or more accounts with the same name, the bonus may be taken away and withdrawals delayed until the checks are finished. Make sure that your registration information matches your payment method, and send in any documents that are asked for quickly to avoid problems with your payouts.
Promo codes at Casino Palace let you get special deals like bonus spins, deposit bonuses, or reload bonuses. A coupon code is only good if it is entered exactly as shown during the deposit process or in the field designated for promotions, and only during the time frame and according to the rules for that campaign.
Contests, tournaments, and seasonal events are all examples of ongoing promotions. If you need to "opt-in" to an offer, the bonus and promotion terms won't apply until you join the promotion in your account area. This is true even if you make a qualifying deposit of 100 C$.
Some promotions are automatic, but others need a clear "opt-in." It is necessary to opt-in before qualifying play begins when it is needed. If you deposit 50 C$ and start betting before you opt in, the system might see that as normal play, and you might not be able to claim the offer after the fact.
Follow these common opt-in rules to make sure you don't miss out on bonuses: Choose to participate in the promotion in your account before making the required deposit, like a C$100 deposit. If the offer says "code required," enter the coupon code when you make the deposit. In some cases, the promotion terms say you have to use the same account and payment method. Before betting on games that are eligible, you must claim or activate the bonus. Limits can be set for each promotion, such as the highest bonus amount, the smallest deposit, or the number of times you can claim. For instance, you might only be able to claim one reload offer per day, even if you deposit 100 C$ more than once.
Important: Not all players may be able to use promo codes and opt-in offers. Eligibility may depend on the status of your account, where you live in Canada, and other factors listed in the promotion details.
Bonuses for promotions are tied to certain rules of play. When a bonus is active or before its wagering requirements are met, "restricted play" usually means that you can't do certain things. Casino Palace can either cancel the bonus and any winnings from it if restricted play is found, or they can change the balance to reflect only compliant play. One common example of restricted play is placing bets on events with unusually low risk in order to turn a bonus into cash that can be withdrawn, like betting on different outcomes or different sides of the same event.
A lot of bonus-buy use when it's not allowed is an example of using game features in a way that breaks the rules of the promotion. Quickly switching between games just to take advantage of differences in contribution, especially when some games don't count toward wagering at all. While a bonus is active, you can't bet outside of the allowed stake range, like more than 5 C$ per spin if that's what the promotion says. Some promotions also only let you play certain types of games. If an offer only applies to certain slots, bets on products that aren't eligible might not count toward wagering, even if you bet 20 US dollars. First, make sure you know which games are eligible for the promotion and what the contribution percentage is.
If you aren't sure if a promo code works or if a game is allowed by a current promotion, opt in first, make sure the bonus is active, and check the promotion details for the list of games that are allowed and the maximum bets before wagering.
When you sign up for an account at Casino Palace, you agree that the information you give is correct, up to date, and yours. You must register in your own name using a valid email address and contact information that can be checked when needed. Account creation is only for individual players.
When you sign up or before a withdrawal request is approved, Casino Palace can ask you to prove who you are and where you are at any time. Your account may be locked until the necessary checks are made if details can't be checked or don't make sense.
Only one account is allowed per person to keep the game fair and protect both players and the casino. This is true for every device, home, IP address, payment method, and shared internet connection. If Casino Palace finds duplicate or linked accounts, they may close the extra accounts and take away any promotional benefits that came with them. One player can only have one account. You can't make more than one account, even if you want to get extra bonuses.
Name, date of birth, address, and contact information must match what's on your documents and in your payment method records. Safe access: You are in charge of keeping your login information secret and are accountable for everything that happens in your account. Anybody, even someone from a different Canadian, cannot buy, share, or transfer your account. Casino Palace may ask for new documents before letting you play or processing a withdrawal request like 500 C$ if you change important information after registering, like your last name or address.
Important: If the casino has minimum transaction amounts, deposits may begin at C$10 and withdrawals may need at least C$20, depending on the payment method you choose and the status of your verification.
To sign up and play, you must be at least 18 years old, or the higher age required by law in your area. Casino Palace might check your age when you sign up or later on, and if they can't, they can suspend your account. According to the rules, if it is found that someone under the age of 21 played, their account could be closed and any winnings could be taken away.
You can only register and play at Casino Palace in places where it is legal to do so. You should not open an account, place bets, or try to use a payment method from a place that isn't allowed if you are nearby.
If the casino thinks you are accessing the service from a restricted area, it can stop you from using it, suspend your account, and refuse transactions, such as a request to withdraw C$1,000. There may be limits because of the law, the terms of a license, risk controls, or problems with processing payments. This means that your availability may change even if you are a certain Canadian, since access is mostly based on where you live and what country you are from. If you aren't sure if Canada is supported, make sure it is before you deposit C$50 into your account.
To keep Casino Palace safe and in line with the law, we may ask you to complete KYC (Know Your Customer) verification before you can withdraw money or when your account reaches a certain level of balance.
Checking your account helps make sure that it's really yours, that payments are okay, and that the game is balanced. You can usually keep playing while your documents are being checked, but withdrawals can be put on hold until the checks are done. We suggest that you send us your documents ahead of time if you want to withdraw 500 C$ or more.
The exact list of documents depends on how you pay, what activities you've done with your account, and risk checks. A clear photo or scan of a valid passport, national ID card, or driver's license is usually what we ask for as proof of identity (POI).
The document must be up to date and can be seen all the way to the edges. An official government letter, a recent utility bill, or a bank statement that shows your full name and current address is proof of address (POA). Unless something else is said, it must be from within the last three months. Payment method confirmation shows that you own the method of payment that was used to make the deposit. We might ask for a picture of your card with private numbers hidden, a screenshot of your e-wallet profile page, or a copy of your bank statement that has your name on it. You may be asked to take a selfie with your ID in some situations, or we may do a short liveness check to make sure you are who you say you are.
The documents must be clear, unaltered, and easy to read. For example, if your name or address is misspelled or the format doesn't match your account profile, we may ask you to send it again with the information fixed. In some situations, Casino Palace may ask for more documents or more thorough verification if your Canadian or residence in Canada calls for extra compliance checks. One more proof of address or a different form of identification can be included by this.
Once we get all the right documents, we try to finish checks as soon as possible. Most simple cases are handled within 24 to 48 hours. However, enhanced checks can take up to 72 hours or longer if they need to be confirmed by a third party or if the documents need to be clarified.
Please submit all of your complete, high-quality documents in one go if you need to make an urgent withdrawal request, like a withdrawal of 1000 C$. This will avoid having to make multiple requests back and forth.
We may ask you to explain and show proof of where the money for your gambling comes from in some situations. This is what regulated operators usually do, and it can happen when there are a lot of transactions, strange patterns of activity, or big deposits and withdrawals (like deposits totaling C$2,000 in a short amount of time). Recently issued paystubs or a letter confirming employment may be accepted as proof of SOF.
Bank statements that show regular or salary income coming in. Proof that the business made money, like invoices and bank records that match. Proof of savings, investments, or the money from the sale of an asset (with words to back it up). Proof of an inheritance or gift, along with transfer records that can be tracked. When you send in your SOF documents, make sure that the dates and amounts match up with the gambling you did at Casino Palace. If you're putting down C$500 or more, it helps if your SOF clearly shows how you can get those funds.
Important: If the requested documents are not sent within the time frame given in our communication, we may temporarily limit account access and limit withdrawals until verification is complete.
For your safety, extra checks may be done or a withdrawal may be refused if there are details that don't match, if a third-party payment is suspected, or if the SOF information isn't consistent.
Casino Palace lets you make deposits in a number of common ways. Each method has its own processing times and minimum amounts that you must deposit. Making sure the payment method is in your own name and matches the information on your Casino Palace account will help you avoid delays. Different countries, banks, and payment providers may have different rules about how much you can deposit. If a transaction is declined, it's usually because of a bank security check, not enough funds in the account, or limits that your card issuer or eWallet provider has put on gambling transactions.
Different deposit methods have different minimums, and channels that process transactions by hand may have higher minimums. When you add money to your account, the following options show what you can usually expect. A debit or credit card deposit of C$10 usually goes through right away, but 3D Secure may be needed and the card must be in your name. An eWallet deposit of C$10 usually goes through right away, but your eWallet account must be registered to you and your provider may have limits. A bank transfer deposit of C$50 usually takes 1-3 business days and must have correct manual reference details and a matching sender name. Card deposits are meant to go through quickly.
Some card issuers have stricter rules about payments related to gambling, and your card may need extra verification. If your card deposit is reversed or still not processed, try a different method or call your bank to get permission. When you want to make a repeat transaction, eWallet deposits are usually the fastest and most reliable. Make sure there is enough money in your eWallet to cover both the deposit and any provider fees that may be charged by sites other than Casino Palace. One eWallet account per person should be used at a time if you have more than one. Bank transfers are a good way to deposit large amounts of money, but they take longer. Always use the exact payment reference number and information about the recipient that the cashier gives you.
If your references are wrong, your deposit may not be credited right away or may need to be checked more than once before getting added to your account. Name matching: Deposits must come from a payment method that is linked to your Casino Palace account and has the same name. Using money from outside sources: Deposits from family, friends, employers, or shared accounts might be turned down or sent back. Some options may not be available to some players because of their Canada, Canadian, or the rules of their service provider. Deposits of more than one amount: If you split a payment into several smaller deposits, like three deposits of C$10,000, each deposit is seen as a separate transaction and may lead to more checks.
If you need to deposit more than C$50 via bank transfer or don't want your card to be declined on deposit C$10, the cashier will show you the best options for your account at the time of payment.
Withdrawal requests are handled as soon as your account passes the usual security checks and the payout method you choose is available. Before you ask for a cashout of C$100 or more, make sure that your personal information matches the information on your payment account and that any verification that needs to be done is done. After verifying the withdrawal request, Casino Palace sends the money through the chosen payment method.
It can take longer for the funds to arrive after approval because processing time is different from the time it takes for your bank or payment provider to credit your account.
"Processing" is the internal approval stage, where Casino Palace makes sure the request follows the Terms, checks to see if the requester is eligible, and confirms the withdrawal method. The payout is sent out as soon as it's approved, but the exact arrival time depends on your provider and could be a few more business days. People who ask for more than one withdrawal may be given different amounts of money. It is usually easier to handle if you ask for one withdrawal for the whole amount you want to cash out, like C$250, instead of several smaller requests.
A payout may take longer than expected if verification is incomplete or still being done, especially if you are withdrawing C$1000 or more. Name on the account doesn't match the name on the payment method. For requests made on the weekends, during public holidays, or outside of business hours. Key account information (email, phone number, address) changes made just before C$300 request led to extra checks. Note: Withdrawal times may be different in Canada because of the way banks and payment networks work there. Usually, a request is sent and put in a queue. Checks for eligibility and safety have been completed. Accepted and released the withdrawal. Money is sent to your account by the payment provider. If your chosen method allows it, you may be asked to use the same method you used to deposit to get your money back.
As an example, if you used a certain method to deposit C$50, that method may also be used to make the withdrawal. Regarding payment policies and requirements for responsible gaming, Casino Palace may use a priority order for withdrawals. Basically, this can mean: Withdrawals are sent back to the method of deposit whenever possible, up to the amount of previous deposits, like C$200. Different methods are only used when the first one isn't available or can't handle withdrawals. Pending withdrawals may be processed in the order they were asked for, especially if more than one request has been made, like C$150 first, then C$400.
If your withdrawal method can't handle the full amount, Casino Palace may split the payout. For example, C$300 could be sent back to the method of deposit, and the remaining C$200 could be sent to a different method you have access to. It's possible to have a maximum cashout limit per transaction, per day, per week, or per month, depending on your payment method, account status, and any promotion rules that apply. You can't ask for more than the allowed amount. For example, if you want to withdraw C$6000 but the method limit is C$3000, the withdrawal may be split up into several payments over the next few cycles.
Before higher amounts are released, there may be times when more checks need to be done. If you want to withdraw a large amount of money, like C$10000, plan ahead and don't change your account information right before you send the request.
It's not just wins and losses that can cause your balance to change at Casino Palace. Payment processing fees, currency conversion, and the exchange rate in effect at the time of the transaction can also cause it to change. You can avoid surprises when the money you send and the money that arrives at your casino balance are different if you know about these factors. Before you deposit C$100 or ask to withdraw C$500, find out what fees your chosen method has and if your bank or service provider will change the currency of the transaction.
Even small fees and differences in exchange rates can add up over time, especially if you make a lot of deposits.
Payment method fees. While some deposit methods are free, others may have a service fee that the payment provider takes out. The casino might also charge a processing fee, so a deposit of C$100 might not get you the full amount after the fee is taken out. We charge the bank and the issuer. You may have to pay extra fees with your bank, credit card company, or e-wallet, like fees for international transactions or fees for cash advances. These aren't controlled by Casino Palace, and they may apply even if the casino doesn't collect any fees.
Converting money. If the currency of your payment doesn't match the currency of your casino account, your bank, your payment provider, or the casino payment processor can change it. It's possible that the exchange rate used is not the same as the mid-market rate, and there may be a conversion margin that cuts into the net amount credited. Timing of the exchange rate. Rates can change from the time you start a transaction to the time it is completed. This could affect both deposits and withdrawals, especially if the provider works in batches or needs extra checks to make sure the account is real.
Tip: If you can, pick an account currency that is the same as your main payment method. This will save you money on conversions when you deposit or withdraw money.
If your provider charges a fixed fee per transaction, don't make a lot of small deposits. It could cost more than making one C$200 deposit.
Casino Palace might give you more than one account currency option based on where you live and the payment methods that are accepted. The currency you choose on your casino profile is important because it affects how deposits, bets, and withdrawals are tracked and whether conversion happens.
When conversion is necessary, the amount that is changed is found by using the rate that is valid at the time of processing, and it may include a margin. For example, putting C$100 into an account in one currency might not result in an exact C$100 increase in the balance in the other currency.
There may be extra cross-border fees for players in Canada who use a payment method issued outside of their region. If your Canadian or where you live affects the methods that are available, pick the one that keeps the transaction chain as short as possible. This is because fewer middlemen usually mean lower fees and less conversion impact.
Casino Palace sets limits on your bets and your account so that you can stay comfortable and in control while you play. These limits include caps, cool off periods, and self-exclusion. You can set these limits for a single bet, a game round, or your entire account activity. They are meant to keep the game smooth and stop you from accidentally spending too much.
You can use tools for responsible gambling right from your account, in addition to standard limits. Cut back on how often or how much you play if you think it's getting out of hand. You can also take a short break with Cool Off or block all access with Self Exclusion. When you bet, deposit, or lose a certain amount of money in a certain amount of time, you may be limited by caps, cool off, and self-exclusion. Caps may also limit how much you can stake per bet or per round. For example, a slot stake cap might be different from a live table bet cap because limits can change based on the product and game. Where you can set a personal cap, pick an amount that fits your budget, like C$100 for a daily deposit cap or C$300 for a weekly loss cap.
The Cool Off feature is a short break that stops you from using gambling features for a certain amount of time. It's recommended that you don't bet or make large deposits during Cool Off. Depending on your settings, you may also receive fewer marketing messages. If you want a short, proactive break without committing to a long-term ban, use Cool Off. When you self-exclude, you block yourself from the site for a longer time. It will be against the rules for you to gamble or make deposits after that, even if you try to add C$100 or any other amount. You can't undo self-exclusion until the time you choose is up. It's meant to be used when you need a strong barrier.
If caps are available, you can set or raise limits on your deposit, loss, bets, or sessions. Cool Off is a short break where you can't play for a while. Self-Exclusion is a longer block that is meant to keep you from coming back too soon. If you are in Canada, the responsible gambling laws there may change which tools are available, how they are used, and whether you have to follow any other rules. Before you try to make more deposits like C$20, you should contact support if you need help activating a tool or changing a limit.
The smallest and biggest deposits you can make depend on the payment method you choose and the level of your account. While making a deposit, you can check the Cashier to see the exact limits. Even though we don't charge fees for deposits, your bank or payment provider may in some cases. For easy processing, only use payment methods that are linked to your Casino Palace account and are in the same currency as your account.
Ask Cashier for a withdrawal and pick a method that can be used to get your money. After our internal checks are done, we process withdrawals. Then, your provider finishes the transfer. Typical processing times are different for each method, and you can see an estimate of how long it will take in Cashier. You can only withdraw a certain amount of money per transaction, per day, or per month. These limits are shown to you before you confirm. When possible, payouts are sent back to the source of the original deposit. To comply with anti-fraud rules, we may ask you to withdraw C$ through the same method you used to deposit them.
The rules for each bonus are shown on the bonus page and in your account. Before bonus funds and winnings can be withdrawn, wagering requirements must be met. There are games that count less toward wagering than others. Table games and some low-house-edge games may count less or not at all. Some promotions have limits on how much you can cash out, and if you bet more than the bonus stake limit, you might not be able to get the bonus. Before you play, make sure you know exactly how to wager your bonus, which games are eligible, how much you can bet, how long it lasts, and if there is a cashout limit.
Naturally. It's required by licensing and anti-money laundering laws that we check accounts to make sure the owner's identity, age, and the right to make payments. You might be asked to show a government ID, proof of your address, and proof of payment that matches the method you used. If you play from Canada, you need to make sure that playing at online casinos is legal where you are and with your Canadian. We can limit access if the law or our licensing terms require it. For safety, use a strong, one-time password, don't share your login information, and don't use shared devices. We keep an eye out for fishy activity and can temporarily stop withdrawals or access until the checks are finished.
Bonus
for first deposit
1000C$ + 250 FS
